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What is MOCSA?

MOCSA stands for Most Outrageous Customer Service Act. Insurancebeacon.com is serious about fanatical customer service and not only do we recognize our employees for MOCSA, but we have taken it to our community. View some of our MOCSA stories below. If you are tired of the same old boring service, you have come to the right place! You really can get the best rates and fanatical service!

Email your MOCSA nominee to:

MOCSA@insurancebeacon.com or use the form on the right, and if chosen, your nominee will be recognized on our site and sent a special gift.

Insurance Beacon

 

 

Latest MOSCA Winners

March 1st, 2010- Chris Adams: Sonic Drive-In at Waddell and Litchfield

I was sitting in my car ordering some ice cream when I observed a quick flash. I looked up and didn't see anything and continued to order. Then, I saw it again. This time in the opposite direction. As I scanned the store front, I noticed Chris Adams skating down the front sidewalk, doing tricks and making all the people in their cars smile. Chris was smiling, waving, and thoroughly enjoying his time making people smile. When it was time for my order, he zipped up to my window, with a big smile and handed me my ice cream. When I asked if it was possible to give a tip on the credit card machine, he explained that it was not possible. I apologized that I did not have any cash and his response was, " No worries, all I care about are smiles on people's faces". Wow! I was not only impressed with his ability to care for all the customers, but also his zest for life and making each moment count! Hats off to Chris!

February 28th, 2010- Tommy Hilliker: McDonald's at 303 and Bell Rd.

I was sitting in my car making a deposit at the Bank of America when I observed a McDonald's employee in his uniform sprint across the parking lot, down through the landscaping on the other side, across the side road to meet up with a car that was in the left turn lane stopped at the red light. I saw him knock on the window and they exchanged some words. Curious, I swung into McDonalds to get the story about what just happened. I found out that Tommy Hilliker, having realized that a customer in the drive through forgot their change was the one that sprinted to meet up with this vehicle and gave them the $12 in change that they had forgotten. That is certainly going above and beyond. Great job Tommy! Keep up the good work and dedication.

Kathy Osilka-Keene

Even though a client of Insurancebeacon.com was canceling their policy with Safeco due to a mess up with her billing, Kathy Osilka-Keene, knowing the billing discrepancy that left a balance on the client's account was no fault of the clients, paid the left over balance for the client out of her own money. Gee, if the agents from Insurancebeacon.com treat their clients that well when they cancel, what do they do for the thousands of clients they service every year? Definitely a MOCSA Kathy. Thank you for caring!

Karen Bardin

Karen Bardin with Insurancebeacon.com didn't accept the initial answer from Progressive to only back date the removal of a deceased driver off a client's policy to 30 days. The client had forgotten to remove the driver off their Progressive policy and usually the company can only backdate a change 30 days. Because of Karen's persistence and Progressive's willingness to help out in this particular situation, they backdated the change nearly a year which resulted in around a $900 refund. Great MOCSA Karen! Thank you for the extra effort in getting this done!

Debbie Murphy from Easley's Fun Shop

I ordered my office Austin Powers Glasses for our group photo from Easley's Fun Shop Online. I was concerned about getting the order in time for our schedules photo shoot, so I placed my order with overnight shipping. That same afternoon Debbie called my office, got my cell phone from them and tracked me down to let me know that they were also in the Phoenix area and that she knew that I could just go ground and still get my order in time. Sure enough, my order arrived the next day and Debbie saved me more than $28. You don't expect most people to go out of their way to change an order that was already placed and paid for. Because of her spending the extra time and effort to track me down then process the credit for me, I nominated her for the MOCSA award.