What is MOCSA?

MOCSA stands for Most Outrageous Customer Service Act. Insurancebeacon.com
is serious about fanatical customer service and not only do we recognize our employees for MOCSA, but we have taken it to our community. View some of our MOCSA stories below. If you are tired of the same old boring service, you have come to the right place! You really can get the best rates and fanatical service! Email your MOCSA nominee to MOCSA@insurancebeacon.com and if chosen, your nominee will be recognized on our site and sent a special gift.

 

 

 

 

Kathy Osilka-Keene Even though a client of Insurancebeacon.com was canceling their policy with Safeco due to a mess up with her billing, Kathy Osilka-Keene, knowing the billing discrepancy that left a balance on the client’s account was no fault of the clients, paid the left over balance for the client out of her own money. Gee, if the agents from Insurancebeacon.com treat their clients that well when they cancel, what do they do for the thousands of clients they service every year? Definitely a MOCSA Kathy. Thank you for caring!

Karen Bardin Karen Bardin with Insurancebeacon.com didn't accept the initial answer from Progressive to only back date the removal of a deceased driver off a client's policy to 30 days. The client had forgotten to remove the driver off their Progressive policy and usually the company can only backdate a change 30 days. Because of Karen's persistence and Progressive's willingness to help out in this particular situation, they backdated the change nearly a year which resulted in around a $900 refund. Great MOCSA Karen! Thank you for the extra effort in getting this done!

Debbie Murphy from Easley's Fun Shop I ordered my office Austin Powers Glasses for our group photo from Easley's Fun Shop Online. I was concerned about getting the order in time for our schedules photo shoot, so I placed my order with overnight shipping. That same afternoon Debbie called my office, got my cell phone from them and tracked me down to let me know that they were also in the Phoenix area and that she knew that I could just go ground and still get my order in time. Sure enough, my order arrived the next day and Debbie saved me more than $28. You don't expect most people to go out of their way to change an order that was already placed and paid for. Because of her spending the extra time and effort to track me down then process the credit for me, I nominated her for the MOCSA award.